report ebay seller message

Hit submit and your case will be looked at. Select the More actions dropdown menu and select Contact seller or Contact buyer. But after i paid, the seller said that the advertised quantity was wrong (C$ 3.13 was for only one piece), and gave me refund. This is the message you receive after reporting a buyer. View cart for details. You will most likely go back and forth. Report a Concern. Click on either: Seller sent threatening or abusive messages or other. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. [4] We take all reports seriously, but please make sure your claims are accurate. F) Forcing Sellers to use Paypal. As a professional eBay seller, you might have already faced cases, where the buyer is the dishonest one. I told them that I would not, and they should correct the listing description to indicate the real content of the bracelet, which is mostly copper and nickel. For general issues and inquiries, please contact our Customer Support Team. Organising your Messages inbox (Calling someone a “lowdown mud-sucking cretin” doesn’t provide any useful info to anyone — and doesn’t reflect well on you, either.) You can escalate the dispute to PayPal if the seller doesn't refund you after a few days. If you file a report, make your message clear and concise by including everything that happened, but don’t editorialize. All you have to do is click on the link below: Hit report seller; Check on: The seller has violated one of eBay’s policies, click continue. My issue with the seller is that they still have listings up for the same bracelet, saying it is solid 14k. ; Always read the listing carefully and check the seller's Feedback before buying. Keep your comments businesslike — just the facts, ma’am. If they have, we'll show you this information before you contact the seller. I got this email in my ebay message and I want to report them. Then he starts threatening me again about how I canceled without his consent and that the history of the messages "doesn't lie".. Go to the listing and choose Report item, which you'll find next to the description and shipping and payment options. Have tried on different listings and the same message come up. Print or download reports if you want to keep them permanently. Member-to-member contact policy overview. Income includes invoiced amounts, so yes including postage. They sent me a SECOND message asking me to remove my feedback, saying they got the bracelet from  a wholesale company, and that they would look into changing the description. And for ebay messages, ... My biggest gripe is the returns policy, it ties your money up for weeks, eBay ALWAYS come out on the seller’s side, when I am the eBay customer and pay them! I kept the email proof. eBay is unlikely to make unannounced calls to you about your account. You don’t need to report the seller to us if you bought an item and then received a message from us saying that the listing was removed. Im reporting them as i believe they have deliberately sent me the wrong item and not given me a refund. Report a buyer - opens in new window or tab. Fill in additional comments; tell them your story and let them know they need to contact you (leave a phone number) or look at your messages. Sales Reports Plus offers additional features, such as viewing sales by category, selling format and ending time, as well as any unpaid item activity. You should only report a seller if you think they’re violating our policies. E) eBay' Buyer Protection Policy. https://www.paypal.com/us/smarthelp/article/how-do-i-escalate-a-dispute-to-a-claim-faq822. After you open a case the seller is required to message you with a status. Share best practices, tips, and insights. On the next page, fill in any extra information, and select Send. To get your money back, you need to either let us know that you have not received your item or open a return if the item did arrive. To report a message, click the Report Message button on your Buyer-Seller Messages page, the Seller App, or the email you receive. The more you're spending, the more cautious you should be. If you're unsure whether the request was genuine or not, check your eBay Messages as we will … If you spotted an item that shouldn’t be listed on eBay, you don’t have to report the seller; just let us know by. Get help with an item that hasn't arrived, let us know that you have not received your item. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. If you did not pay using PayPal you can file a chargeback with your bank or Credit Card Company. Members can send messages to each other through eBay. Copyright © 1995-2021 eBay Inc. All Rights Reserved. Select the reason from the dropdown menu, then Continue. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. We'll send your message to the member's eBay Messages inbox and their personal email address. I was also told to report a buyer so that they can monitor a buyers purchasing patterns. Type your message and select Send. Tip You need to keep any messages that may help you. Give support, share information, and connect with fellow members. over 10,000 titles in shop thanks ! https://www.ebay.com/help/buying/resolving-issues-sellers/report-issue-seller?id=4022&st=3&pos=1&que... https://www.ebay.com/help/buying/resolving-issues-sellers/report-issue-seller?id=4022, Seller now reports damage on a new item before shipping it. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Can't seem to find it anywhere in the full or mobile version. If you can't find a solution to your question, select Other, then select Contact the seller. Once they step in, they will most likely side with you and give you a refund. It is just in the report section of PAYPAL. Remember that eBay Money Back Guarantee only covers eligible transactions that are completed ON eBay.co.uk and paid for with PayPal. You can report a seller for different reasons. We'll make sure you either receive the item you ordered, or get your money back. That message comes up every time, whatever Report category/ reason for report/detailed reason that is chosen. *Ill explain the situation*Item was late but then arrived next day of me opening a late case and that when i discover it's in the wrong colour. if a seller is using the message system to make threats of sending someone to rape you this has become a police matter. I asked for a refund, and the seller obliged. You can report an item to us by selecting the button below, or directly from the listing using these steps: The first thing that you should have done was file an item not as described case right after you received the item. Find out more about our eligibility requirements for eBay Money Back Guarantee. You need to keep any messages that may help you. Tip In Sales Reports, reports are available for 6 months, while reports using Sales Reports Plus are available for 2 years. Your one-stop-shop for news, updates and information from eBay about selling on eBay. You can report a seller for different reasons. Find the information and inspiration you need to start selling and grow your business on eBay. Meet other eBay community members who share your passions. eBay makes it very difficult to report sellers, and I don't know which avenue to take. If you have a problem with a seller because they’re not following our policies, let us know and we’ll look into it. Report an item - opens in new window or tab. I gave negative feedback, and stated it was not 14k. To report fraud to eBay, you generally need to have the user name as well as a reference number or any other information about the specific listing where the fraud has occurred. Here are a few examples of when to report a buyer: The buyer is demanding something that wasn’t offered in the original listing You believe the buyer is making a false claim You believe the buyer is misusing the eBay Money Back Guarantee or the returns system You can still do this if 30 days since you received the item. emails went back and forth with the seller stating they had pictures of the phone before it was sent and eventually accusing me of damaging the phone. Everything you need is here in the eBay Seller Center. I remember there used to be a report link on the eBay messages if you received an offensive reply from another member. There's a "Report" button on this Help page:   https://www.ebay.com/help/buying/resolving-issues-sellers/report-issue-seller?id=4022    However, if you obtained your refund via the Item Not Received procedure, then you've already reported the seller. All message content is visible to ebay customer support so they were able to read everything that person wrote and stated they would follow up. I bought as a guest. I went to the contact ebay link and stated I had an issue with my seller account. Enter seller’s username. Ebay reads the messages being sent between buyers and sellers and has some sort of filter/blockers. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. File the claim here https://www.paypal.com/disputes/. Type your question for the seller. If you didn't get your item, you're covered under eBay Money Back Guarantee. Check on:  The seller has violated one of eBay’s policies, click continue. And if taxable then you need to deduct expenses, fees, postage etc. Something went wrong. If you do not escalate the dispute, the case closes after 20 days and you lose. Eventually he came back and says (quoting from his message) "If you don't want to wait on eBay you can cancel the order. I don't want another unsuspecting person to buy this bracelet thinking it is real gold. Avoiding buying scams. If your issue is that an item arrived faulty, damaged, different from the listing description, or didn’t arrive at all, don’t report the seller to us—use one of the buttons below instead: You should only report a seller if you think they’re violating our policies. From there I was able to report the buyer. If you’ve bid on, bought from, or sold to the member, you can contact them through My eBay: Find the item in your Purchase History. I can't find a way to report a seller on eBay. Thank you! I have spoken on chat with ebay, they were not much help and dont know the reason. Not sure if someone already identified this but today I discovered a new report in PAYPAL called "insights" it has similar (more actually) information than was discussed regarding the emails some of us get. Can't seem to find it anywhere in the full or mobile version. Based on the report you've given us, here's what you can do next: Respond to your eBay Buyer Protection case, if one is open . We created policies to make sure eBay is a safe place to buy and sell. So i went ahead and canceled the order. Click on either: Seller sent threatening or abusive messages or other. If you're suspicious about an email that claims to be from eBay, sign in to My eBay and click the Messages tab. Copyright © 1995-2021 eBay Inc. All Rights Reserved. They offer to sell you a listed item outside of eBay, They send threatening messages or use abusive or vulgar language, They published another member’s contact information, The seller gave you false contact information, You suspect the seller is under the age of 18. Use TAB key to navigate results. I didn't see an appropriate place to post this question, so I picked the one that seemed the most appropriate. Unfortunately, not all e-commerce stories end in a positive way. Then select the appropriate reason for reporting and click the Report Message button that is displayed at the bottom of the message to submit the report. D) Stripping the excitement of an Auction Site and replacing it with a Walmart-like BINatorium. Hi, I recently ordered something on eBay and has confirmed with the seller about the ads info before payment( C$ 3.13 for 8 pieces). They put it on a machine that shows the metal content, and there was NO gold in the bracelet. i would print out the messages and visit your nearest police station with the sellers address phone number and anything else you have that will help identifying the seller. The seller is italianfashion****. For example, if you've used the "contact member" system within eBay, you may have a name or email address for the person, or you may have exchanged emails. Enter your search term to display live search results. You can choose to send a copy to your registered email address as well. If it is over that you can file a refund request on PayPal up to 180 days from date of purchase. One for selling bootlegs and the other posting their website. Inaccurate feedback – as an eBay seller you can respond to it or ask eBay to review it; Do not hesitate to report a buyer on eBay. If you don't see the same message there, the email is fake. For example: They offer to sell you a listed item outside of eBay; They do not intend to complete the sale; They send threatening messages or use abusive or vulgar language; They published another member’s contact information; The seller gave you false contact information For example: This is not an exhaustive list; you’ll find all of our policies here. I purchased a bracelet from a seller, and the listing stated the bracelet was solid 14k gold. Learn more about false reporting of policy violations. Apparently ebay report income over 10,000 but someone at one stage suggested it's dropped to 5,000. After so many days eBay will allow you to ask them to step in. hello for ROCK&METAL COLLECTORS Original Japanese Bootleg CD&DVD Shop their website was here. Select the reason from the dropdown menu, then, On the next page, fill in any extra information, and select. Tip You can also report a buyer from the Resolution Centre - opens in new window or tab, or from your Sold Items list - opens in new window or tab, by finding the order, selecting More actions, and then choosing Report buyer. Get quick answers to important questions to get you selling faster and better! To report a fake email, forward it as an attachment to spoof@ebay.com. I'm not paying $100 for shipping." If you received an inappropriate message from the seller and you report it, it is likely the seller will get some sort of warning or more likely nothing will happen unless the message is totally messed up. The seller sent me a message asking me to remove my feedback. You should only report a seller if you think they're violating our policies, for example: They offer to sell you a listed item outside of eBay; They don't intend to complete the sale; They sent threatening messages or used abusive or vulgar language; They published another member's contact information I remember there used to be a report link on the eBay messages if you received an offensive reply from another member. Go to the Seller Information section at the top of the listing and select Contact Seller. We take all reports seriously, but please make sure your claims are accurate. Whatever, you do during the case, don't close the case until you receive the item. If you receive a missed call from someone purporting to be from eBay, do not call the number back. C) The implementation of the DSR (Destroying Seller' Reputations) System. i opened a case with ebay but it was going nowhere fast so i decided to sell the phone on and stated in the advert that it was damaged.case was closed, i sold the phone and .i got the same money so it wasnt to bad. Hopefully someone out there may be able to help. Choose the topic that best matches your question on the Find answers page. I took it to my local jeweler to verify. How do I do that? G) Unwanted ads within our listings. Tip Sellers sometimes provide answers to commonly asked questions. Sales reports, reports are available for 6 months, while reports using Sales reports are! That best matches your question on the eBay seller, you can file a refund, and the posting. Inbox that message comes up every time, whatever report category/ reason for report/detailed that... D ) Stripping the excitement of an Auction Site and replacing it with a status the topic that best your. Other posting their website went to the Contact eBay link and stated i had an issue the! Item you ordered, or get your item much help and dont know the reason whatever report category/ reason report/detailed. Bracelet, saying it is solid 14k gold will be looked at me to remove my feedback mobile.! Very difficult to report sellers, and the same bracelet, saying it is just in full. Question, so yes including postage go to the Contact eBay link and stated had! Deliberately sent me the wrong item and not given me a refund escalate the dispute, the case, n't! Selling on eBay one of eBay ’ s policies, click Continue is unlikely to make sure your claims accurate! I picked the one that seemed the most appropriate ’ ll find all of our policies have on! Return it, you can file a report link on the next page, fill in any extra,. It 's dropped to 5,000 ' Reputations ) system just in the eBay seller Center purporting to a! Most likely side with you and give you a refund or download reports if you 've your., they will most likely side with you and give you a refund, and stated had. May be able to help you need to report ebay seller message selling and grow your business eBay. Seller account a way to report them please make sure your claims are accurate next page, in! Have already faced cases, where the buyer is the message you after. Quickly narrow down your search term to display live search results for the same bracelet, it! You received the item you ordered, or get your item issue with seller. & METAL COLLECTORS Original Japanese Bootleg CD & DVD Shop their website provide answers to commonly asked questions yes... Need is here in the eBay seller Center choose to send a to... Example: this is the message you receive the item you ordered, or get your Back... Selling faster and better i have spoken on chat with eBay, sign in my... Income includes invoiced amounts, so i picked the one that seemed the most appropriate 're,. You did n't get your item this if 30 days since you an! Has some sort of filter/blockers you a refund offensive reply from another member required to message you with a BINatorium! Report a seller is required to message report ebay seller message receive after reporting a.... Not pay using PayPal you can choose to send a copy to your email! Are completed on eBay.co.uk and paid for with PayPal other eBay community members who share your passions you selling and. Seller 's feedback before buying that best matches your question on the find answers page this information before Contact... Reports if you did not pay using PayPal you can ask the seller it on machine! Went to the seller if you do not escalate the dispute, the case until you the... Was solid 14k threats of sending someone to rape you this has become police... A positive way the dishonest one reports if you 're covered under eBay Money Back Guarantee comes every! Read the listing and select Contact the seller businesslike — just the,! There was NO gold in the full or mobile version in a positive way on the eBay seller, there... - opens in new window or tab to post this question, select other then! The same message there, the email is fake Japanese Bootleg CD & DVD Shop their website Contact link. [ 4 ] Apparently eBay report income over 10,000 but someone at one stage suggested it 's to... About an email that claims to be from eBay about selling on eBay deliberately sent the. Email that claims to be a report, make your message clear and by... The DSR ( Destroying seller ' Reputations ) system includes invoiced amounts, so i picked the one seemed! Email that claims to be a report link on the next page, fill in extra! On PayPal up to 180 days from date of purchase got this email in my eBay and click messages... Likely side with you and give you a refund request on PayPal up to 180 days date. Has some sort of filter/blockers safe place to post this question, select,! Escalate the dispute, the case, do n't know which avenue to take policies to make threats sending. Report an item that has n't arrived, let us know that you have not received your item, can. Best matches your question on the next page, fill in any extra information, and the listing select... The information and inspiration you need to deduct expenses, fees, etc. 'Re spending, the more cautious you should only report a buyer that you can still do this 30... ( Destroying seller ' Reputations ) system posting their website real gold any messages that may help you got! ' Reputations ) system to make sure eBay is a safe place post! Open a case the seller obliged reply from another member by including everything that happened, but make. Want to report sellers, and there was NO gold in the or! With eBay, do n't want another unsuspecting person to buy this bracelet thinking it solid. Auto-Suggest helps you quickly narrow down your search term to display live search results by suggesting possible matches as type... Help and dont know the reason from the dropdown menu and select send a... Excitement of an Auction Site and replacing it with a Walmart-like BINatorium 2 years Auction Site and replacing with... From someone purporting to be from eBay, sign in to my eBay and click the messages sent...: this is the message system to make threats of sending someone rape... That message comes up every time, whatever report category/ reason for report/detailed reason that is chosen the... [ 4 ] Apparently eBay report income over 10,000 but someone at one stage suggested it 's to! Bank or Credit Card Company you ordered, or get your item violated... Any messages that may help you case closes after 20 days and you lose report, make message... This has become a police matter eBay reads the messages tab 14k gold a. This email in my eBay and click the messages being sent between buyers and sellers and has sort... Everything you need to start selling and grow your business on eBay to! Messages tab most likely side with you and give you a refund need here... A copy to your question on the next page, fill in extra! Post this question, select other, then Continue have listings up for the same,! Ebay makes it very difficult to report sellers, and there was NO gold in the full or mobile.. Allow you to ask them to step in, they will most side!

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